. . . . . . Travel complains provisional regulation (bureau of tourism of country of People's Republic of China was released on June 1, 1991)
General principles of the first chapter
Travel of the 2nd chapter complains administrative office
Complainant of travel of the 3rd chapter and by complainant
Program of complaint handling of travel of the 4th chapter
Supplementary articles of the 5th chapter
General principles of the first chapter
The first legitimate rights and interests for operator of protective tourist, travel, travel of seasonable, just processing is complained, defend national travel reputation, basis People's Republic of China concerns law, code, make this provision.
What this the 2nd regulation says travel is complained is to show operator of travel of business of tourist, abroad journey, home is the travel that defends oneself and another person legitimate rights and interests, the travel operator of legitimate to damaging its rights and interests and concerned service unit, to travel administration with written or oral form the branch puts forward to complain, request the action of processing.
This the 3rd regulation applies to what happen in activity of travel of churchyard of People's Republic of China to complain.
Travel of the 2nd chapter complains administrative office
Department of administration of the 4th travel protects travel lawfully complainant and by the legitimate rights and interests of complainant. Prefectural class (the class that contain a county) department of above travel administration establishs travel to complain administrative office.
The travel of department of administration of travel of the 5th country complains the duty that runs office is:
(one) the regulations system that makes countrywide travel complain management is organized carry out.
(2) directive, supervise, the travel that checks department of local travel administration complains management to work.
(3) complain to what receive, OK and direct organization is investigated and make processing, also can transmit concerned branch processing.
(4) the complaint handling that accepts department of administration of travel of pair of provinces, municipality, municipality directly under the Central Government to make decides disaffected reconsiders application.
(5) commend or report work of local travel complaint handling, constituent communication complains the experience that supervises the work and information.
(6) the any other business that administrative travel complains.
Class of the 6th county (the class that contain a county) the duty that the travel of department of administration of above place travel complains dispute government office is:
(one) the travel that carries out executive country complains regulations system.
(2) accept the travel inside this area under administration to complain.
(3) the complaint handling that accepts travel of pair of below one stage to complain administrative office to make decides disaffected reconsiders application.
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